Welcome to my shop!
Everything you find here is created and designed by me. I hope you’ll find something that you love to take home with you!
SHOP POLICIES:
PAYMENT:
- Prices are in Canadian dollar site-wide.
- I accept payment by PayPal, including credit card by PayPal, and by e-transfer -Canada only- (please contact me first for e-transfer payment!). All of these methods are safe and secure.
SHIPPING INFO:
- Standard Tracked shipping via Canada Post is now highly recommended with your purchase (exemption of stickers in small quantities which are sent lettermail untracked unless you choose tracking) especially if you are outside of Canada.
- Free shipping is UNTRACKED sent by regular Canada Post service. Once a package leaves my hands, I cannot track it nor locate it. If it is lost or stolen, Cynthia Frenette Art is NOT responsible for your loss or value of your purchase. No refunds will be issued.
- Cynthia Frenette Art is not responsible for lost or stolen packages or loss/theft of untracked items.
- SHIPPING TO THE USA
PLEASE NOTE American customers!
Rapidly changing regulations for shipping outside of Canada may or may not force additional charges, tariffs, import fees, taxes, or duties, to be applied to your order upon receiving it in your country. I am not charging or collecting any of these charges or funds, nor am I responsible or liable for any additional charges that may be incurred on your order once it arrives in the USA. It is the responsibility of the US government to collect & remit any paperwork and/or payments, and is between you, as the person residing in the US, & the US Government.
Please contact your local government and/or post office for more information before ordering if it is a concern to you.
I do not offer refunds or accept returns for tariffs being applied upon receiving your package.
Thanks for your patience & understanding!
- A phone number is now required with your tracked package to enter with shipping details so your PO can contact you directly if needed in regards to delivery.
- I can also arrange shipment by courier at an additional cost- FedEx or UPS, please contact me!
- I aim to ship your order within 3 business days from the time of purchase. If a purchase is made on a weekend or holiday, it will be shipped the soonest business day following. You’ll be notified of any unforseen delays in shipping out your item.
- Depending on your delivery address and destination country, it can sometimes take up to 2-4 weeks for your purchase to arrive.
- I ship world-wide! Larger items such as original art require additional insurance and tracking, these items will be sold as a first come, first served basis, and I’ll provide you with a shipping estimate before processing your order, then send an invoice to process your payment.
- If you need faster delivery, please contact me before purchasing so I can get a shipping estimate and delivery options for your purchase.
- I do my very best to package your purchase the best way possible to protect it from damage in transit.
- Larger originals are packed in cardboard boxes with bubble wrap and packing material if/as needed. I try not to overpack and use as little cardboard and packing as possible, as well as re-use cardboard & bubblewrap.
LOST ORDERS
Any tracked order that is considered lost (has not arrived to recipient after 40 days from shipping date, tracking has not been updated for a long period of time) will be refunded. It will have to be reported via Canada Post and parcel insurance refund issued to me first. Please discuss with me.
I don’t offer replacement of original art, or tracked service to replace.
RETURNS, REFUNDS, AND EXCHANGES
I do not offer returns, refunds, or exchanges at this time, unless something has gone really, really wrong. I ask that you please contact me directly to discuss.
I’m not responsible for stolen items.
OTHER STUFF TO KNOW:
- I’m so grateful for your support!
I’ll never, ever sell or mis-use your private info or spam you, I promise! - Every purchase supports me and my little family, and I often make charitable donations to our local foodbank with some of the proceeds of my shop.
- With every purchase you get a healthy dose of happy artistic karma to use as you wish!
CONTACT INFO:
Got a question or need more info?
Send me an email: cynthia@cynthiafrenette.com
Snail mail- please message me!
Thank you for supporting me and my work!